Refund Policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return and refund policy.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it
• The item must be in the original packaging
• The return must be initiated within 30 days of the delivery date
• You must have the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized items
• Digital downloads and gift cards
• Items marked as "Final Sale" or "Non-Returnable"
• Perishable goods or items with expiration dates
• Intimate or sanitary goods

How to Initiate a Return

To start a return, please follow these steps:

1. Log in to your account and go to "Order History"
2. Select the order containing the item you wish to return
3. Click on "Request Return" and select the reason for return
4. You will receive a confirmation email with return instructions
5. Pack the item securely in its original packaging
6. Ship the item to the address provided in the confirmation email

Refund Process

Once we receive your returned item, our team will inspect it within 3-5 business days. After inspection:

• If approved, your refund will be processed to your original payment method
• Credit card refunds typically take 5-10 business days to appear on your statement
• Bank transfer refunds may take 7-14 business days
• You will receive an email confirmation once the refund is processed

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• We will arrange a free return pickup and send a replacement or full refund

Shipping Costs for Returns

• Defective/Damaged Items: We cover return shipping costs
• Change of Mind: Customer is responsible for return shipping
• Wrong Item Received: We cover return shipping costs

Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your bank or credit card company (processing times vary)
3. If you still have not received your refund, please contact us

Contact Us

For any questions about returns or refunds, please contact our customer support team:

• Email: itz.simplywonderful@gmail.com
• Hours: Monday - Friday, 9 AM - 6 PM

This policy is subject to change. Last updated: December 2025